Privacy  Policy

Effective Date: 15 May 2025

At The Granary, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website: https://thegranaryhay.co.uk.

1. Who We Are

The Granary is a family-run café and restaurant based in Hay-on-Wye. Our website is managed internally and is used to share menus, event information, and allow for online table bookings.

2. What Information We Collect

We may collect personal information in the following ways:

• Contact Forms / Booking Forms: When you submit a message or booking, we may collect your name, email address, phone number, and booking details.

• Cookies: Our website uses basic cookies to enhance your browsing experience. You may opt out of non-essential cookies via your browser settings.

• Analytics: We may use Google Analytics or similar tools to track anonymised visitor data (e.g. pages viewed, time spent on site, device type).

3. How We Use Your Information

We use your information to:

• Respond to enquiries and manage bookings

• Improve our website and customer experience

• Contact you about your booking, if needed

• Comply with legal obligations (e.g. health and safety regulations)

4. Sharing Your Data

We do not sell, rent, or trade your personal data. Your information may be shared securely with:

• Our website service provider (for maintenance and booking functionality)

• Law enforcement or regulatory bodies, if required by law

5. How We Keep Your Information Safe

We take appropriate measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Our site uses HTTPS encryption and basic security protocols.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain types of data processing

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at: info@thegranaryhay.co.uk

7. Links to Other Websites

Our website may contain links to other websites (e.g. local suppliers or Joe’s Ice Cream). We are not responsible for the privacy practices of those websites.

8. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

9. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

The Granary Hay
Email: info@thegranaryhay.co.uk
Website: https://thegranaryhay.co.uk